SERV - FAQ - Direct Lending Malaysia
Auto Service Financing
Apply Digitally, Get Approved Instantly
Get Pre-Approval for Financing Prior To Car Servicing

Submit basic personal details & receive instant pre-approval results


Upload IC photos & bank statements


Receive final approval & limit amount within 15 mins*

*based on selected workshop’s working operating hours

Pay With Financing Facility At The Workshop

Review financing plan for final service fee


Sign financing agreement digitally, make first payment and set up repayment


Leave the workshop & rate their service


About Direct Lending and SERV:

The financing will be offered by Direct Lending Sdn Bhd, an online personal financing platform in Malaysia that supports hardworking adults to access to safe and affordable financing. Direct Lending is a licensed moneylender registered under Ministry of Housing and Local Government (Kementerian Perumahan dan Kerajaan Tempatan).

Direct Lending is a grant recipient from the Cradle Fund Sdn Bhd, and a graduate from the Malaysian Global Innovation & Creativity Centre’s (MaGIC) Global Accelerator Program.

SERV is a platform partner for vehicle owners to book and to service their vehicles with its workshop partners; it helps facilitate the financing process including validating the financing amount (equivalent to auto servicing amount) and offering past transaction data upon customers’ consent, but it is not involved in the credit underwriting process.

SERV and Direct Lending were both recipients of the Cradle Investment Program (CIP300), read more about our collaboration here.

Application Process and Product Features:

Other than filling in basic personal details, we only require the following two documents:

  • Photos of NRIC (front and back)
  • Bank statement in past 3 months (main account that receives income such as salary) – find out how to download bank statements here.

It is opened for Malaysian nationals age between 18 – 65 years old. You must have a bank account. A credit card is NOT mandatory.

During this pilot period, you can only use this financing at the participating workshop under SERV network.

It takes seconds to know your prequalified results based on the credit profile and you will know final approval results and maximum amount within 15 minutes* after submitting complete documents.

*based on selected workshop’s working operating hours

Once receiving the pre-approval, you could use the facility within 1 month.

Understanding how much credit you could draw; you can plan and book the workshop within the week at SERV App or go to the workshop that participates in the program.

You can also apply at the workshop after finding out you may need more funding for the repair, we will provide pre-approved results within 15 minutes.

The interest rate is between 0.8 – 1.5% per month, depending on borrower’s credit profile and repayment history.

We will also charge a small fee for us to execute this financing.

Total charge will be shown to you during pre-approved process for you to consider. No hidden fee.

Either 3 or 6 months.

The following is an example repayment plan based on interest rate of 1.25% per month (fixed) and process fee based on respective amount and tenor. The amount paid on check out day is interest-FREE.

No – it will be done at the workshop after the service is completed and when you decided to use the pre-approved facility. Most process will be done digitally through your mobile phone.

Disbursement and Repayments:

The financier will disburse directly to the workshop within 3 days after the agreement being signed.

It is part of the requirement to set up the auto debit for the repayments – hence the repayment will be automatically deducted from the bank account that you selected on the same day in subsequent months.

You will be charged a late payment fee of 8% p.a.

Need More Support?

Please do not hesitate to contact us at:

Return to auto service financing main page or apply now.